| Q. |
Where can I purchase Purex® laundry detergent? |
| A. |
To find a local retailer that carries Purex and our other fine Laundry Care products, click here. In addition, check out thedialstore.com for our Care Packages that contain some of our top selling laundry care items. |
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| Q. |
Is Purex® liquid detergent safe for septic tanks? |
| A. |
Yes, Purex liquid detergent is safe for your septic tank. |
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| Q. |
At what water temperature does liquid detergent work best? |
| A. |
Liquid detergent removes soils best in 90+ degree water (to keep clothes from fading use 70 degrees or below) |
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| Q. |
Do you have any tips for washing in hard water? |
| A. |
Under hard water conditions dry detergent will not dissolve easily. We recommend using hot or warm water and agitating with the detergent before adding laundry. Or try Liquid detergent. Liquid detergent dissolves well in hard water and in any temperature. |
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| Q. |
Where can I purchase Zout® stain remover ? |
| A. |
To find a local retailer that carries Zout or to buy from an online retailer, click here. In addition, check out thedialstore.com for our Care Packages that contain Zout and other top selling laundry care items. |
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| Q. |
Is there any fabric on which Zout® stain remover cannot be used? |
| A. |
We do not recommend using Zout on any non-colourfast dyed fabrics and some fabrics that are lined. The lining may shrink if handwashed. |
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| Q. |
Will Zout® stain remover work on stains that have been laundered, dried or are over a year old? |
| A. |
Yes. It may require a second or third application or soaking in a strong solution of Zout (1/8 cup in 1 - 1 1/2 gallons of water). Remember to test garments for colourfastness before using, even if previously laundered. Visit hints on how to use Zout. |
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| Q. |
How much laundry is in a normal size load? |
| A. |
A normal size load is 6 lbs. of dry laundry. |
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| Q. |
Will liquid detergent affect flame resistance of clothes? |
| A. |
Many detergents will diminish flame resistance over time. Try using Baby Soft® detergent by Purex®. Baby Soft by Purex will not harm the flame resistance of children's sleepwear. |
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| Q. |
Can Zout® stain remover be used on carpet or upholstery? |
| A. |
We do not suggest using Zout on upholstery or carpet because, as a super concentrated surfactant based product, it needs to rinse thoroughly. When not rinsed properly, soap will collect dirt. If Zout has been used on upholstery or carpet, rinse until no soapsuds appear using a wet/dry vacuum or a carpet/upholstery cleaning machine. |
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| Q. |
Why has my Zout® stain remover turned yellow? Is it tainted or ruined? |
| A. |
Zout will yellow slightly over time. Its efficiency, power and safety have not changed. |
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| Q. |
Can Zout® stain remover be used on delicate washables? |
| A. |
Yes, but only if the fabrics are colourfast and washable. Test for colourfastness by applying Zout to an inconspicuous area for 5-10 minutes then rinse. If colour bleeds or changes, garment is not colourfast. Visit hints on how to use Zout. |
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| Q. |
How much Borax is in 20 Mule Team? |
| A. |
20 Mule Team® Borax is comprised of 99.5% pure borax, a naturally occurring mineral composed of sodium, boron, oxygen, and water. (The scientific name for borax is sodium tetraborate decahydrate.) The remaining 0.5% is composed of trace minerals. |
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| Q. |
Is Twenty Mule Team® Borax Laundry Booster the same as boric acid? |
| A. |
No, Boric Acid is an acid formed from the reaction of borax with sulfuric acid or another mineral. |
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| Q. |
What are the ingredients in Borax? |
| A. |
20 Mule Team® is composed of sodium, boron, oxygen, and water. (The scientific name for borax is sodium tetraborate decahydrate.) |
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| Q. |
Where can I purchase Purex® HE Liquid Detergent? |
| A. |
To find a local retailer that carries Purex ® HE Liquid products - Call 1-800-800-3976. |
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| Q. |
What is the shelf life of the Borax? |
| A. |
The shelf life of 20 Mule Team® is indefinite if stored in a dry place. |
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| Q. |
Is Borax safe for septic systems? |
| A. |
Yes. |
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| Q. |
How much 20 Mule Team do I use in the wash load? |
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Add 1/2 cup 20 Mule Team® Borax to each wash load along with the recommended amount of soap or detergent. |
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| Q. |
Can I use 20 Mule Team with bleach? |
| A. |
Yes, 20 Mule Team® and chlorine bleach can be mixed safely. |
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| Q. |
Is 20 Mule Team safe to use around my pets? |
| A. |
20 Mule Team® Borax is non-toxic, but if ingested in large quantities, it has the potential to cause negative effects. If ingested in large quantities, contact a veterinarian immediately. |
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| Q. |
Can I use 20 Mule Team to clean up pet urine stains and odours? |
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A number of spills on carpets or upholstery will cause stains or leave offensive odours. 20 Mule Team® Borax can help on a few of these problem stains. Before treating carpet or upholstery, test an unexposed area with a 20 mule Team Borax paste to make sure the dye is colourfast to spot treatment. Urine odours may be neutralized by dampening the spot and sprinkling 20 Mule Team Borax over it. Rub the borax into the areas and let dry. Brush or vacuum to remove the dry borax. |
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| Q. |
Why does dry detergent cake? |
| A. |
Dry detergent will cake in conditions where there is high humidity. Loose caking will not usually affect the ability of the detergent to clean clothes. |
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